Frequently Asked Questions

Shopping FAQs

Regular hours for our retail stores are Monday through Saturday from 9 a.m. to 9 p.m., and from 10 a.m. to 6 p.m. on Sunday. Please find your Goodwill location for store hours and more information.

Yes, all of our retail stores accept donations during business hours through our donation drop-off centers. Simply drive up to the drop-off center and a Goodwill representative will assist you in unloading your donations! Find your Goodwill donation center.

The money from the sale of your donated items helps support our vision of ending poverty through the power of work by offering no-cost career services where Arizonans can develop their digital skills, connect with career advisors, and meet directly with hiring employers. These no-cost career services are open to the public and help us provide job seekers the tools to feel confident, purpose-driven, and successful. Read more about Our Mission and how your donations help others in their road to self-sufficiency.

As of January 1, 2017, Goodwill accepts returns within 7 days of purchase. Returns must include purchase receipt and original Goodwill tag. Customers returning items without purchase receipt will receive the last known discount amount of $1. We apologize, no discounts or returns on new or seasonal merchandise. Store credits are redeemable for six months from the date of issue at any Goodwill retail store location, using your Good¢ents card. Lost cards and credits are not recoverable and not the responsibility of Goodwill of Central and Northern Arizona. Check the balance of your Good¢ents card.

Feel free to contact our Customer Concern hotline at 602-535-4190 or 877-200-8500 or fill out our contact form here.

Donation FAQs

We accept all clothing, shoes, books, electronics, cooking accessories, furniture, jewelry, musical instruments, sporting equipment, pictures, art, tools, toys, linens, and housewares. View our full list, schedule a home pickup, or bring your unneeded items to your nearest Goodwill location and a donation attendant will assist with your donations! Unfortunately, we are unable to accept unsellable items such as hazardous materials.

Yes, scheduling a pickup with Goodwill is a fast and convenient way to give back! It’s FREE, quick, and easy to schedule your pickup online, or you can call us at 602-513-8444.

Yes, whenever you donate to Goodwill, you will receive a receipt acknowledging the date Goodwill received your donation. See our list of estimated donation values to see what your donation is worth.

Our Estimated Donation Values list gives approximate values for what items sell for at Goodwill stores. Use these ranges as a general guide to assess the value you can claim on your tax return. Goodwill cannot assign a tax value for you. IRS regulations require taxpayers to place a value on items donated. The rules governing valuation, substantiation, and record keeping and reporting can be quite complex, however. We, therefore, recommend downloading IRS Publication 526 and IRS Publication 561 from the IRS Website and/or consulting a tax advisor if your situation so warrants.

The mission of Goodwill all starts with your donations! When you donate to your local Goodwill, you help stock our stores with your unneeded items. Purchases and donations help support our vision of ending poverty through the power of work by offering no-cost career services where Arizonans can develop their digital skills, connect with career advisors, and meet directly with hiring employers. Thanks to your goodwill, we provide job seekers with the tools to feel confident, purpose-driven, and successful!

Goodwill accepts all donations, except unsellable items such as hazardous materials. For a more complete list of the items we accept, view our What to Donate page! When we receive items we can’t sell, they are sent to our Retail Operations Center in Phoenix where items are sold by the pound or steeply discounted. What isn’t sold at our Retail Operations Center is then recycled. With your help, more than 200 million pounds of material is diverted from going directly to local landfills each year!

Yes. A qualifying charitable organization is a tax exempt 501(c)(3) organization or community action agency allocating at least 50% of its budget to services helping welfare recipients or the working poor with their immediate basic needs. Services, which must be provided and used in Arizona, may include food, clothing, shelter, cash, health care, child care, job placement, and/or job training.

Exciting Events this Week!

Amazing things are always happening at Goodwill of Central and Northern Arizona! Whether you are looking for a daily special or want to participate in one of our job training events, we have something for you.

*Daily deals valid at select Metro Phoenix, Prescott and Yuma locations. Please check with your neighborhood Goodwill for details.

Discount valid on used merchandise only. Not valid on food or drink, new goods, seasonal or holiday items. Not valid at Goodwill Clearance Center. Our REDESIGN by Goodwill and Clearance Outlet are excluded. REDESIGN operates separate sales and discounts from other Goodwill stores.