The Bell Staff is the first “welcome” and the last “thank you” from the Hotel to the guest. The Bell Staff will interact heavily with the guests, and the Front Desk. As the first and last guest contact the Bell Staffmust always be attentive, courteous, and informative and razor sharp in their appearance. The Bell Staff position is important to us to maintain the cleanliness of the front entry, promptness in greeting guests, and keeping an orderly flow during busy times.
Here is what Ian S. from the Omaha Magnolia Hotel says about working as a Bellman. “In this department you must have good time management skills and must be good at organizing chaos. You must have good knowledge of the area and know your way around. You must also be willing to step into other departments to lend a hand at times when it is busy.”
Some core duties and responsibilities of the Bell Staff position include:
Promptly recognizing the guest, and attending to their needs and requests for valet, bell, or door services. Provide VBell services by removing luggage from guest vehicle or shuttle and taking it to the front desk. The Bell Staff must always be in top form with their appearance, posture and prompt recognition of the guest. Ensure that guest vehicles and keys are secure at all times. Keep Hotel vehicles “immaculately clean” inside and out and maintain the Hotel’s vehicles according to the maintenance schedule. Provide information and directions to guests as requested. Maintain flow and orderliness of the Hotel drive
Some desired qualifications for the Bell Staff position include:
Ability to work outside in varied and changing weather conditions. Knowledge of guest services related businesses in areas near the hotel. Physically able to carry forty pounds of luggage and push/pull luggage cart loaded with up to 100 lbs. of luggage.
Minimum Requirements that must be met to be considered for a Bell Staff position are:
Possess current and valid State Driver License and have a clean driving record. Ability to operate standard transmission and safely drive and park a variety of motorized vehicles.