Front Desk Manager
The Magnolia Career Experience
The Magnolia career experience is a partnership of your talents, skills and personality with our resources, service success and professional standards. Our facilities exhibit the beauty of historic preservation furnished with modern styling. We are not a collection of workers in a mass of square footage. We are entrepreneurs in a unique environment of our own creation. We are committed to service to our guests, employees and community. Every employee in the Hotel will touch success. We are diverse in opinion, culture and life experience.
Duties & Functions of the Front Desk Manager
The Front Desk Manager’s on-going objective is to create and sustain a culture of guest service excellence in all components of front office operations. Other highlights of the duties and functions of the Front Desk Manager include
Provide on-going training to staff in guest service delivery, concierge services, PMS efficiency, emergency procedures and other related subjects. Maintain room inventory of all revenue lost through out of order rooms and/or maintenance problems. Have knowledge of front office and Hotel emergency procedures, and appropriate actions to take for such emergency situations. Ensure reviews of group resumes, Banquet Event Orders, and VIP arrivals by the front office staff to ensure seamless quality service. Partner with Housekeeping, Engineering and Accounting departments in the customary interactions required for guest service an department efficiency. Enforce adherence to PCI guidelines from front office staff, as well as protection of guest confidentiality
Magnolia’s Desired Qualifications for the Front Desk Manager
Front Desk Management experience in an upscale full service Hotel or Resort. Experience in applying sustainable training programs to front office personnel. Experience in cash/credit controls and compliance with statutory or contractual requirements such as PCI Guidelines. Experience in interviewing and selecting front office personnel.
The Magnolia Offerings
We believe our career experience offers opportunities for professional success. We like to couple the professional success by offering benefits for personal enrichment such as:
Medical, dental and vision health plans. 401k profit sharing plan. Paid vacation and paid holidays. Educational assistance program
Complimentary shift meal. Discounted parking or free public transportation pass. Success Incentive bonus program.
Magnolia Hotels. Pure Hospitality.