The Room Attendant position is one of the most important positions in the Hotel. The Room Attendant’s quality of work is key to the guest’s overall satisfaction. The Room Attendant usually works alone, but has the support of the Housekeeping department to assist them.
Here is what Martha M. of the Houston Magnolia Hotel says about working as a Room Attendant: “I feel good here, my managers treat me well. I am happy to work for a company that truly cares about me. Every day is different but the thing that stays the same is the good people that work here. I truly feel like everyone is part of my family and we all work together. I would recommend working here to everyone I know and anyone that wants to come and work at such a great place.”
The Room Attendant’s work will include such things as clean assigned section of guest rooms to Hotel standards and within allotted time; follow standards with guest’s property when cleaning occupied rooms; follow the lost and found procedures in finding items left in guest rooms; report maintenance problems in assigned rooms, hallways or with your equipment; and practice safe working procedures during your shift.
A Magnolia Hotel Room Attendant understands that every job and every employee is important to our success; to smile and greet the guests as they meet them throughout the shift; assist the guest whenever and however you can; and work together as a team to accomplish our Housekeeping tasks and service the guests.
What we desire in a Room Attendant position includes; able to meet physical qualifications of the job, which include bending, twisting, lifting, pushing and long periods of standing; able to work as part of a team to assist others to complete housekeeping assignments; and able to understand and follow all safety related rules at all times.